The Role of the General Manager: Is it a Profession or a Passion?

This was the title of the Guest Lecture delivered recently by Mr. Panos Almyrantis as part of the Guest Speakers Series offered by Alpine Advisory Board Members to Swiss Alpine students at City Unity College.

Panos Almyrantis, General Manager of Grand Hyatt, Athens, and the recently elected President of the European Hotel Managers Association, spent two hours sharing his study and work experiences over the last years since his graduation from Alpine Center in 1993.  He has been acting as General Manager in luxury 5-star hotels for the last 18 years, starting at Aldemar Paradise Hotel, moving on to Holiday Inn Resort in Naples-Italy, King George, Luxury Collection Hotel, Athens, and Daios Cove Luxury Resort in Crete before taking over the helm at Grand Hyatt this past January.

Panos’ advice to students wishing to climb the ladder to a general management position was simple:·

  • Take care of your numbers, your sales and marketing strategies, and your teams! 
  • Know your KPI’s (Key Performance Indicators):  ADR (room revenue/number of rooms sold (occupied) , RevPAR (average daily rate x occupancy rate or total revenue from night / total number of rooms available),  RTI  (Room Type Index), ALOS (Total occupied room nights/number of bookings), and MPI (market penetration index).
  • Lead by example, motivate your teams, develop your talent, and embark on a lifelong learning journey.
  • Spot emerging trends and empower your sales team to navigate through market sizes, forecasts, trends, and more to ensure you’re ahead of the curve.

Panos was appreciative of his first contact with Swiss hospitality management education at Alpine Center in Greece where he received the Swiss Alpine Diploma in Hotel Management. This was his ‘passport’ to transfer to Johnson & Wales University in USA where he graduated with a BA in Hospitality & Tourism and a Master’s in International Business.  He insisted that a good foundation in Business has helped him grow through the ranks to the top management positions, while Swiss Alpine Center equipped him with a high level of skills diversity, vocational training, attention to detail in operations, professional behavior, public speaking, excelling in communication skills, and acquiring business acumen.  “Being a professional who is passionate about her, or his career is what will see you reach the top” he said.

The lecture was followed by a Q&A session where Panos was very keen on answering students’ questions and instilling in them the values that they will need to succeed in the exciting hospitality industry.  Student Council President, Calypso Tai-Bourgogne presented Panos with a token of appreciation on behalf of the students.

For details on the programs offered by Swiss Alpine Center, click here. Our rich portfolio of courses includes Hotel Management, Travel & Tourism Management, Culinary Arts Management, Events & Conventions Management, Food & Beverage Management, Spa Management, Hospitality & Cruise Management, at the Diploma, undergraduate and postgraduate level.

Swiss Alpine Center

the Swiss Business School for Hotel & Tourism Management is celebrating 4 decades. The Company was established in Switzerland in 1986 and it’s 1st campus outside Switzerland was Established in Athens-Greece in 1987, and is a pioneer of hospitality management education, a la Suisse! Alpine has attracted students from over 75 countries in the last three decades, making it a truly international institute of learning.

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